Zest Tours and Travels requests all its users to read the ‘privacy policy to understand how their personal and business information shared for travel services will be treated. Appropriate standards are followed to protect the privacy of the customers’ information shared on the website.
Zest Tours and Travels collects information from its user when they register to gain access or order to purchase any travel-related services from the website. During the registration, the travel data that is stored may include Name, Address, and Email, Travel Schedules, Seating and Meal Preferences, Accommodations, & Reservation Information, as well as Passport Details that may be essential to fulfill regulations related to the customer’s travel. The information you share is highly confidential and will be shared only for matters related to the customer’s travel.
Zest Tours and Travels may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served with Zest Tours and Travels or on the site; (b) protect and defend the rights or property of Zest Tours and Travels, the site or the users of Zest Tours and Travels, and (c) act under exigent circumstances to protect the personal safety of users of Zest Tours and Travels, the website or the public.
Zest Tours and Travels may also disclose information about the customer if it determines that disclosure is reasonably necessary to enforce the terms and conditions or protect the company’s operations or users. Additionally, in the event of a reorganization, merger, or sale the company may transfer any and all personal information to the relevant third party.
This Privacy Policy is subject to change. Such changes would be updated on the website and readers are requested to go through the privacy policy every time they visit. Zest Tours and Travels will attempt to respond to all reasonable concerns or inquiries.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
f you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.Sale itemsOnly regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at info@zesttour.com for questions related to refunds and returns.
